Shipping policy
Last updated: October 5, 2026
Thank you for shopping with The Den at CVHS! Our merchandise is made to order, which means your items are produced specifically for you after your order is placed.
Order Processing & Production
Because our products are made to order, please allow additional time for production before your order ships.
Orders are generally processed and sent to production shortly after they are placed. Production times may vary depending on the product, order volume, holidays, and other circumstances.
Once your order has completed production, it will be shipped to the address provided at checkout.
Shipping Times
Shipping time begins after your order has completed production and has been handed over to the shipping carrier.
Estimated delivery times may vary depending on the shipping method, destination, carrier, holidays, weather, and other circumstances outside of our control.
Any delivery estimates displayed at checkout are estimates and are not guaranteed delivery dates.
Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout before your order is submitted.
Shipping costs may vary depending on the items ordered, destination, package size, and shipping method selected.
Order Tracking
When tracking information is available, you will receive a shipping confirmation with tracking information.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
Multiple Items in One Order
If an order contains multiple products, items may occasionally be produced and shipped separately. If this occurs, you may receive more than one shipment and may receive separate tracking information.
Incorrect Shipping Address
Please carefully review your shipping information before completing your order.
If you realize that you entered an incorrect or incomplete shipping address, contact us as soon as possible. We will do our best to correct the address before the order enters production or ships.
Once an order has entered production or been shipped, we may be unable to change the shipping address.
The Den at CVHS is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
Delayed, Lost, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If your package is delayed, appears to be lost, or is marked as delivered but cannot be located, please contact us with your order number and tracking information. We will work with our fulfillment and shipping partners to determine the appropriate next steps.
We cannot guarantee delivery dates and are not responsible for carrier delays caused by circumstances outside our control, including severe weather, holidays, service interruptions, or other transportation delays.
International Orders
At this time, The Den at CVHS ships within the United States only unless otherwise stated at checkout.
Questions About Your Order
If you have questions about the status or delivery of your order, please contact The Den at CVHS and include your order number so we can assist you as quickly as possible.
The Den at CVHS
Cougar Spirit Merchandise
Operated by Creek View HS Band Boosters
