Refund policy

Last updated: October 5, 2026

Thank you for supporting The Den at CVHS! All merchandise purchased through The Den at CVHS is made to order specifically for each customer. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color or style, changing your mind, or no longer wanting the item.

Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered and for your merchandise to arrive in good condition.

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrectly fulfilled
  • Missing an item

please contact us within 30 days of delivery so we can review the issue and work with our production partner to make it right.

Please include your order number and clear photographs showing the issue. Depending on the circumstances, we may provide a replacement or refund.

For approved replacements, the replacement item will be produced and shipped at no additional cost to you.

Incorrect Size or Customer-Selected Options

Please carefully review the size chart, color, style, and other product options before placing your order.

Because products are made to order, we cannot accept returns or exchanges because an item does not fit, the wrong size was selected, the wrong color or style was chosen, or you simply changed your mind.

If you are unsure about sizing, we strongly recommend reviewing the product's size chart before ordering.

Order Cancellations

Orders may be cancelled only before production has begun.

Once an order has entered production, it cannot be cancelled because the merchandise is being produced specifically for that order.

If you need to cancel an order, please contact us as soon as possible and include your order number. We will let you know whether the order can still be cancelled.

Refunds

If a refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider's normal processing time for the refund to appear in your account.

Orders Lost or Damaged in Transit

If your package is lost or arrives damaged during shipping, please contact us as soon as possible with your order number and any relevant photographs or delivery information. We will work with our fulfillment and shipping partners to determine the appropriate resolution.

Contact Us

If you have a question or need assistance with an order, please contact The Den at CVHS through the contact information provided on our website.

Please include your order number whenever contacting us about an order so that we can assist you as quickly as possible.

The Den at CVHS
Cougar Spirit Merchandise
Operated by Creek View HS Band Boosters